DevOps as a Service · cloud and on-prem
Managed Services
Your platform on AWS, Azure, Google Cloud, private cloud or on-premises, run to an SLA you can read before you sign
DevOps as a Service is a managed service model that helps businesses automate software delivery, manage cloud infrastructure, optimize CI/CD pipelines, and improve application reliability through continuous monitoring, DevOps automation, and cloud operations support.
- Published SLA Response and resolution times on this page, per tier
- From $4,000/mo Predictable subscription, no long-term lock-in, 14-day exit
- 24×7 coverage On-call L2 and L3 and major incident management on Gold and Platinum
- SOC 2 + ISO 27001 AWS Premier Tier, the only GenAI + MSP partner in Canada
What is DevOps as a Service?
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What is DevOps as a Service?
DevOps as a Service (DaaS) is a delivery model where DevOps practices, tools, and workflows are provided as a managed service to automate software development, deployment, and infrastructure management.
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What are DevOps services?
DevOps services include CI/CD pipeline setup, infrastructure automation, cloud management, monitoring, containerization, and continuous delivery optimization.
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What does a DevOps company do?
A DevOps company helps businesses improve software delivery speed, automate infrastructure, reduce deployment risks, and ensure system reliability through modern DevOps practices.
What are managed DevOps services?
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What are managed DevOps services?
Managed DevOps services are ongoing services where an external DevOps team manages and improves your cloud infrastructure, CI/CD pipelines, automation, monitoring, security, and deployments. Dedicatted helps businesses reduce operational workload, deploy faster, improve reliability, and scale infrastructure using AWS, Kubernetes, Terraform, Docker, and modern DevOps practices.
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What are managed services for DevOps?
Managed services for DevOps provide ongoing expert support for cloud infrastructure, CI/CD, automation, monitoring, security, and deployments. Dedicatted helps companies improve reliability, speed up software delivery, reduce manual operations, and scale efficiently using AWS, Kubernetes, Terraform, Docker, and modern DevOps practices.
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Managed services vs DevOps: what’s the difference?
Managed services focus on operating and maintaining IT infrastructure, while DevOps focuses on improving collaboration, automation, and software delivery processes. Dedicatted combines both approaches by managing cloud environments while also optimizing CI/CD, infrastructure automation, monitoring, security, and deployment workflows.
Service benefits
A managed cloud and DevOps delivery model from an AWS Premier Tier Partner specializing in enterprise cloud, DevOps and infrastructure operations.
Flexible terms
Use our services without long-term commitments. If needed, you can cancel within 14 days and we handle the handoff.
Tailored and scalable
Our services grow with you, customized to your business and easily scalable as demand changes.
Monthly insights
Clear, data-driven reports to track progress, unlock insights and plan ahead.
Managed Support Service Packages
Published because managed operations is the last place a buyer should have to guess.
Every tier includes
The full 3-level service structure, monthly reporting and a 14-day exit. The tiers differ in coverage depth and ownership.
SOC 2 Type 2 and ISO 27001, held and renewed for multiple consecutive years.
SILVER
From $4,000/mo*
Gold
From $8,500/mo*
Everything in Silver, plus:
- On-call support for P1/P2 incidents, 24×7
- L2 support
- L3 support
Platinum
From $20,000/mo*
Everything in Gold, plus end-to-end ownership of:
- Client application
- Cloud
- Data platform
- Infrastructure
Included Services
SILVER
Annually:
- Well-Architected Review
- Infrastructure Vulnerability Scanning
- Platform Security State Report
Every 6 Months:
- Cost Optimization Check
Other:
- Account Manager
Gold
Includes all Silver benefits &
Annually:
- Disaster Recovery Simulation
Every 6 Months:
- Well-Architected Remediations
- Cost Optimization Implementation
- Infrastructure Vulnerability Patch Management
- Platform Security Enhancements
Other:
- Technical Account Manager
Platinum
Includes all Gold benefits &
Annually:
- Compliance Reports & Support (ISO, SOC, etc.)
Monthly:
- 10h/month with Solution Architect (Data, AI, Cloud)
Other:
- Dedicated Technical Account Manager
- Technical Online Workshops
Add-ons
SILVER
- 24/7 On-Call Support & MIM
- Dedicated Experts
- Vulnerability Patch Management
- Well-Architected Remediation
- Implementation
- Security Enhancements
Gold
- Proactive Problem Management
- Extended MIM Services
- Expanded Continuous Improvement
- Dedicated Experts
- Compliance Reports & Support (ISO, SOC, etc.)
Platinum
- Proactive Problem Management
- Extended MIM Services
- Expanded Continuous Improvement
- Customized Services with Dedicated Experts
- On-Site/Online Workshop
*Monthly starting points; the exact quote follows a scoping call.
Business SLA Terms
Guaranteed response, targeted resolution and communication frequency, per severity and per tier. This is the table your contract references.
Service requests (non-incident): response · resolution
How is DevOps implemented?
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How do companies implement DevOps?
Companies implement DevOps by adopting automation tools, building CI/CD pipelines, integrating development and operations teams, and using cloud-native technologies.
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What is the DevOps implementation process?
The process includes assessment, architecture design, tool selection, pipeline setup, automation, testing, deployment, and continuous monitoring.
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How long does it take to implement DevOps?
Implementation typically takes 2–12 weeks depending on infrastructure complexity, team readiness, and the level of automation required.
What are the benefits of DevOps as a Service?
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Why use DevOps as a Service?
DevOps as a Service reduces time-to-market, improves deployment frequency, enhances scalability, and minimizes operational overhead.
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What are the key benefits of DevOps?
Key benefits include faster releases, improved collaboration, automated workflows, better system stability, and reduced downtime.
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How does DevOps improve business performance?
DevOps improves performance by accelerating delivery cycles, reducing errors, increasing system uptime, and enabling faster innovation.
Our managed delivery platform
Three support levels under one service governance: every ticket enters at the service desk and escalates on a defined path.
Service structure: the escalation path
- United service governance
- Service level management
- Client communication
- Ticket or alert
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Level 1 · Service Desk
Every ticket enters here
- Monitoring
- Accepting
- Tracking
- Triaging
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Level 2 · Run
Escalates if L1 can't resolve
- Operation
- Troubleshooting
- Updates
- Configuration
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Level 3 · Change
Engineering fixes the root cause
- Engineering
- Maintenance
- Bug fixing
- Minor enhancements
Most tickets resolve at L1 to L2; only root-cause work reaches engineering.
Tools & processes
- Unified transition approach
- Common toolset usage or integration with client tools
- Metrics and reporting
- Continuous improvement and automation
Supported technologies
Application platforms
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Java -
.NET -
Node.js -
Python -
Go -
PHP -
React -
Angular -
Vue.js -
SAP -
Salesforce -
Sitecore -
Drupal
Cloud and containers
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AWS -
Microsoft Azure -
Google Cloud -
Private Cloud -
On-premises -
Kubernetes -
OpenShift -
VMware
Data and analytics
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PostgreSQL -
MySQL -
MS SQL Server -
MongoDB -
Redis -
Snowflake -
Databricks -
BigQuery -
Amazon Redshift
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Kafka -
Power BI -
Tableau -
Amazon Athena
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Azure Data Factory
AI and ML platforms
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Amazon Bedrock
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Amazon SageMaker -
Azure OpenAI
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Vertex AI
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MLflow -
Hugging Face
*The list of supported technologies is not exhaustive and can be expanded based on client demand.
Our implementation cycle
Discovery
Week 1
Assess applications, dependencies, infrastructure & business needs
Define key goals and performance metrics
Identify potential risks and mitigation strategies
Plan the transition strategy
Setup and transition
Weeks 2 to 3
Configure processes and tools
Train the team and ensure readiness
Execute a seamless service transition
Run a pilot for a smooth launch
Ongoing operation
From week 4
Proactive monitoring and system management
Incident resolution aligned with SLAs
Continuous optimization of IT environments
Regular performance and security reporting
What tools uses for DevOps?
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What tools are used in DevOps?
Common DevOps tools include Jenkins, GitHub Actions, Docker, Kubernetes, Terraform, Ansible, and cloud platforms like AWS, Azure, and Google Cloud.
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Is DevOps only for large companies?
No, DevOps is suitable for businesses of all sizes, including startups, as it helps scale operations efficiently from early stages.
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What is CI/CD in DevOps?
CI/CD stands for Continuous Integration and Continuous Delivery, a practice that automates code integration, testing, and deployment.
Managed services or professional services?
Two ways to work with the same team. Pick by who runs the platform afterwards.
Managed services
We run your platform as an ongoing service. You get outcomes against an SLA, not billable hours.
- Continuous, proactive management We watch, patch and improve; you do not open tickets to keep the lights on
- Predictable subscription pricing A monthly fee you can budget: from $4,000/mo, 14-day exit
- Broad, ongoing scope Scales with demand across application, cloud, data and infrastructure
Professional services
We build something specific and hand over the keys. Your team runs it afterwards.
- Project-based, specialized expertise A defined engagement with a start, an end and a deliverable
- Priced by project scope A fixed proposal after scoping; you know the number before we start
- Specific, focused outcomes CI/CD build-out, migration, IaC: one problem solved well
Insights
FAQ
Which platforms do you run?
AWS, Azure, Google Cloud, private cloud and on-premises estates, under the same tiers and the same SLA. Hybrid estates are the normal case: the service desk, run and change levels cover every environment in scope, and the runbooks are written per environment during onboarding.
Which package is right for us?
Silver covers essential 3-level support within service hours. Gold adds 24×7 on-call for P1 and P2 incidents with L2 and L3 support. Platinum takes end-to-end ownership of the application, cloud, data platform and infrastructure. If you would rather not guess, the MSP estimator asks four questions and recommends a package with a monthly price range.
What is not included in a tier?
Each tier lists what it covers; anything beyond it is either an add-on (24/7 on-call on Silver, dedicated experts, patch management, Well-Architected remediation, compliance support) or a separate project such as a migration, a CI/CD build-out or an infrastructure-as-code rewrite, which our DevOps Consulting team scopes and prices on its own.
How is this different from AWS or hyperscaler support?
Hyperscaler support covers the platform’s own services. We run your workloads on top of it: monitoring, patching, releases, incident and problem management to a published SLA, with an engineer who knows your environment, and across AWS, Azure, Google Cloud, private cloud and on-premises rather than one vendor.
What is Infrastructure as Code (IaC)?
IaC means defining servers, networks and services in versioned configuration files (for example Terraform), so environments are repeatable, auditable and recoverable with a single command, with no configuration drift across dev, staging and production.
How does DevOps enhance security?
Security is embedded in the pipeline: vulnerability scanning, secrets management, patch management and policy-as-code run continuously rather than as an afterthought, backed by our SOC 2 Type 2 and ISO 27001 certified practices.
Can DevOps work with legacy systems?
Yes. Managed services routinely cover hybrid estates: legacy applications, private cloud and on-premises systems are supported alongside cloud-native workloads, with modernization available as a separate track when you are ready.
Question not answered? Ask a managed services engineer directly
What is DevOps?
What is DevOps all about? At its core, DevOps as a managed service is all about cooperation between your development and operations teams. Plus, DevOps and managed services can help automate tasks, help security teams fix problems quicker, make the software better, and speed up approval times, which makes the whole process more efficient. Sometimes, you just need a dedicated DevOps or a good managed DevOps service to keep everything running smoothly and help you easily make all your deadlines. Deciding on the right services plan is often the first step for companies looking at DevOps services in Canada.
If you want to improve your software development process, you should think about getting help from a DevOps as a service company such as Dedicatted. We provide services like DevOps consulting and managed cloud services that can seriously improve your workflow and increase efficiency by uniting development and operations. As a DevOps managed service provider, we believe that automation with version control can help your DevOps Company avoid errors and get better results. Choosing fully managed DevOps makes everything simpler and easier to get work done on time. You’ll find many different managed service plans available, sometimes including related things like analytics managed services. Here at Dedicatted, we’re always trying to ensure customer satisfaction with our managed services for DevOps, including managed services in Canada, while keeping our rates competitive.
DevOps Consulting
Thinking about DevOps consulting? Then you’re on the right track because if you want to implement DevOps, you need to get it right the first time. That’s where Dedicatted comes in. For businesses looking for a DevOps company in Toronto, Dedicatted brings a fresh perspective that will help you find the right path forward. We’ll dive deep into your business plan and current setup to make certain that all of our recommendations are in line with your business goals.
Managed Services for Private Cloud
Private cloud managed services should be your go to option if you want to have more control over the infrastructure of your company without placing all the burden of the extra work on your internal team. When you’re using private cloud services, it becomes much easier to enjoy the benefits of having a private environment while being able to receive professional help with updates, maintenance, monitoring, and other vital tasks, making managed services for cloud essential for companies that care about reliability of their infrastructure but do not wish to expand their IT teams.
AWS Cloud Managed Services
If you’re looking for DevOps as a service or a reliable managed services AWS you should definitely check out the options within AWS. Now you might be wondering, what is AWS managed services? Basically, with AWS managed services, you can enjoy all the benefits of a DevOps setup without having to manage the infrastructure. Sounds good right?
These services are scalable and reliable and since AWS cloud managed services offer features like auto-scaling and self-healing, they are the perfect fit for any DevOps Company looking to make their workflow better. For those of you looking for flexibility and a dedicated DevOps approach, then you should check out managed services for AWS from an AWS managed service provider or AWS MSP partner, as it’s a really good solution for getting everything to run smoothly and efficiently, which allows you to meet all those deadlines.
Azure Managed Services
Looking to make things easier for your developers in Azure? With Azure DevOps, a cloud-based service, your developers will have access to a toolset that will allow them to plan, track and manage software development services in an efficient manner. Your developers can then use these tools, with help from Azure DevOps managed services providers to build, test, and later deploy applications to the cloud.
The fact that it’s cloud-based also brings the benefits of an Azure managed service to you, meaning that you won’t have to worry about infrastructure anymore. This approach is a key part of Azure cloud managed services. Companies that prefer to keep their finger on the pulse can also use managed Azure cloud services, which makes daily management substantially easier. This is a really good solution for any DevOps Company looking for tooling on a managed basis. In addition to this, if you are looking for managed services for Azure or just wish to work with an Azure managed service provider, you’ll quickly see that this is pretty much the foundation of their strategy. With Azure forming a solid foundation, the goal of DevOps as a service will be reached easily, with the benefit of smooth and efficient operation.
Google Cloud Managed Services
If you need assistance with implementing DevOps in your company, then a DevOps engineer is the right person to call. For a successful DevOps company, the right people on your team are the key to success. A great engineer is someone who has extensive knowledge about your software development and the operations you do. Having dedicated DevOps focus can be really helpful if you want to get things done right. The best engineers are those who know the right tools, or even how they interact with Google managed services. If your infrastructure uses the cloud, knowledge about Google cloud platform managed services would be a huge plus for them. A talented engineer working alongside a Google cloud managed service provider can greatly improve your software development as well as your company’s efficiency and profits. So no matter if you’re planning on hiring internal teams or getting assistance with Google cloud managed services, hiring a skilled DevOps engineer will be extremely helpful to your company.
Cloud Security Managed Services
Naturally, security is vital to keeping all your cloud environments running smoothly. With the right managed services cloud option, you’ll be able to quickly identify potential problems and respond to them in a timely manner. Managed security services cloud solutions also allow for easier monitoring, while keeping your infrastructure protected, allowing your developers to focus on building better applications.
Service Provider Company
Choosing the right partner for your business, especially when comparing DevOps managed services providers, is more than going with a seller who has a cool presentation. You have to pick a team that’s obsessed with making sure everything goes smoothly and according to plan. After completing dozens of digital transformation projects, we’ve realized that even though no two projects are the same, many issues are. These include things like release bottlenecks, fragile code, snowflake servers, and problems with keeping track of what’s happening. Our fix for this is a practical and strong DevOps-as-a-service model that’s run by certified experts who work closely with your teams. Instead of having high upfront costs, this model gives you steady and predictable operating expenses. That way, decision-makers can easily see the total cost while making sure they get top-notch service.
As service providers working with businesses in Toronto and across Canada, we make our success dependent on yours with outcome-based contracts. It doesn’t matter whether your goal is making e-commerce rollouts quicker or keeping regulated workloads compliant. From day one we map value streams, baseline your DORA metrics, and create a plan that ends up paying for itself through quicker lead times and lower failure rates.
The variety of our services is what makes us stand out from the crowd. While many cloud companies only specialize in a single vendor, the new architectures have to work on AWS, Azure, and Google Cloud. Our expertise in managed DevOps services for cloud native apps allows us to pick the best services for you such as EKS for container orchestration, Azure DevOps Boards for planning, or GCP’s Artifact Registry for binary management. Many growing and established companies trust us when it comes to re-architecting old systems, enabling blue/green releases, and making GitOps a part of their day-to-day activities.
Finally, we believe that just providing awesome resources is not enough. This is why we mentor your developers, SREs, and security champions to make sure those new habits will stay with them for a long time. At the end of the day, you’ll have a delivery engine that will keep up with all of your needs. We’re a true service provider, and we’ll always put your interests first. As a service company that always looks into the future, Dedicatted delivers value and improvements that align with all of your objectives and strategies.
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