Services
Cloud & DevOps
Cloud Optimization
Better performance with lower costs
Cloud Modernization
Outdated systems refreshed for today’s needs
Cloud Migration
Smooth move to the cloud
DevOps Consulting
Faster delivery with stable processes
Managed Services
Operations handled from end to end
Security
some decs
Security Compliance
Meets key industry and legal standards
Artificial Intelligence
Generative AI
AI that creates, adapts, and solves
Data
Data Migration & Modernization
Old data systems made fast and flexible
Data Architecture
Clean, scalable structure for handling data
Technologies
Amazon Web Services (AWS)
Cloud solutions based on AWS
Google Cloud Platform (GCP)
Built on Google’s cloud platform
Azure Cloud
Powered by Microsoft’s cloud tools
Industries
Healthcare
Reliable systems for better care and compliance
Manufacturing
Stronger operations through smart technology
Financial Services
Efficient, secure solutions for financial workflows
Retail
Flexible tools to support sales and customer experience
Insurance
Modern systems for fast, compliant service delivery
Supply Chain
Improved visibility and coordination across logistics
Insights
Company
Contact
Connect with our team
March 14, 2025
5 min to read
2023-ongoing
High Software Tech
Adomik is a data-driven technology company in the digital advertising and publishing space. Their platform aggregates monetization data across multiple sources, providing publishers with actionable revenue performance insights. Built on a cloud-native architecture, the platform supports large-scale data ingestion and analytics critical to their customers’ success.
As the business scaled, the internal team faced growing challenges around operational maturity, platform reliability, and continuous compliance. With no structured support model in place, maintaining system health, managing incidents, and fulfilling security requirements began to strain internal resources. To address these gaps, Adomik engaged our Managed Support Services (MSP) team to establish a stable, standardized, and scalable operational foundation.
Download it here.
By submitting this form, you agree with our Terms & Conditions and Privacy Policy.
The internal team lacked the capacity and structure to manage the platform consistently. Critical responsibilities such as patching, upgrades, and process maintenance were fragmented, leading to gaps in operational continuity.
As platform adoption expanded, so did expectations for adherence to security and compliance standards such as SOC 2. The internal team lacked the bandwidth and structure to maintain continuous alignment with these frameworks.
The absence of round-the-clock coverage created delays in incident resolution during off-hours, impacting availability and service reliability.
The platform had not undergone regular, structured disaster recovery testing, creating uncertainty around its resilience in the face of service disruptions or infrastructure failures. Without simulation exercises and validation procedures, the organization risked extended downtime and unverified recovery processes in critical scenarios.
Operational workflows were inconsistent, and permissions were managed in an ad hoc manner—creating accountability risks and making access management difficult to control at scale.
Without structured monitoring and incident tracking, Adomik lacked operational insight into system health, making proactive issue resolution difficult.
We implemented a structured Managed Support Services (MSP) engagement aligned with the Adomik’s current stage and future growth trajectory. The solution was delivered through a scalable support framework with defined responsibilities, proactive controls, and continuous service improvement.
We provided full L2/L3 operational support coverage with formal escalation pathways for critical incidents. This ensured consistent service availability and faster resolution times during off-hours and peak periods.
Our team took over day-to-day support responsibilities, including on/offboarding personnel, handling access permissions, reviewing merge/deploy approvals, and executing patch management activities.
The MSP engagement included routine patching of infrastructure components, regular EKS/OS/add-on upgrades, and structured alignment with security certification.
As part of the annual service cadence, we conducted a disaster recovery simulation to validate platform resilience and readiness in the event of service disruptions or infrastructure failures.
We delivered regular performance reports, incident summaries, and proactive recommendations to support ongoing service improvement. In line with the service tier, Well-Architected Reviews, Vulnerability Scanning, and Platform Security State Reports were conducted as part of the standard service lifecycle.
By integrating our Managed Support Services (MSP) model, the Adomik established a structured, reliable, and scalable operational foundation without the need to expand internal resources. The MSP engagement enabled them to achieve high system availability, improve process maturity, and maintain security and compliance readiness—allowing their internal team to focus on product development while we ensured platform stability and operational excellence.
File download has started.
We’ve got your email! We’ll get back to you soon.
Oops! There was an issue sending your request. Please double-check your email or try again later.