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Managed Services

We support you at every stage of your cloud journey, from strategy and adoption to continuous management and optimization. Our managed services cover infrastructure maintenance, application operations, and data layer management, ensuring seamless performance, 24/7 monitoring, rapid incident resolution, reliable backup recovery, and end-user support.

 

Built on the ITIL framework and modern cloud operation models, our approach is designed to adapt to your business needs while providing top-tier support, security, and performance.

See Packages

Service benefits

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FLEXIBLE TERMS

Leverage our services without long-term commitments. If needed, you can cancel within 14 days, and we’ll handle the handoff smoothly

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Tailored & Scalable

Our services grow with you—customized to fit your unique business needs and easily scalable as demand changes

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Monthly Insights

Receive clear, data-driven reports to track progress, unlock insights and plan ahead efficiently

Managed services vs professional services

Comparative
Criteria

managed

services

professional
services

Type of engagement
Continuous, proactive management
Project-based, specialized expertise
Cost structure
Predictable, subscription-based pricing
Based on the project scope
Scope and flexibility
Broad, ongoing involvement and scalability
Specific, focused on particular projects

our managed delivery platform

IT support service structure chart showing tiered support levels from Service Delivery Management through Level 1 (Service Desk), Level 2 (Run), and Level 3 (Change) with corresponding responsibilities for each tier
Tools and processes framework featuring unified transition approach, common toolset integration, metrics and reporting, and continuous improvement automation
Supported technologies overview showing three categories: Software Platform/Application (including Sitecore, SAP, React, Vue.js), Cloud/Infrastructure (AWS, Azure, Google Cloud), and Data/Databases (Tableau, Power BI, SQL Server)

*Provided list of supported technologies is not exhaustive and is much wider and can be expanded based on client demand

Service structure

Service delivery management hierarchy outlining responsibilities across three support tiers: Level 1 (Service Desk) handling monitoring and triage, Level 2 (Run) managing operations and troubleshooting, and Level 3 (Change) providing engineering and enhancements

Tools and processes

Four key process components for IT service management: unified transition approach, common toolset integration, metrics and reporting, and continuous improvement automation

Supported technologies*

*Provided list of supported technologies is not exhaustive and is much wider and can be expanded based on client demand

Supported technology stack featuring software platforms (Sitecore, SAP, Vue.js, React), cloud infrastructure (Azure, AWS, Google Cloud), and data solutions (Tableau, Azure Databricks, SQL Server)

our certifications

SOC 2 Compliant shield badge on purple-teal gradient background indicating security certification | Dedicatted

SOC 2

In 2024, Dedicatted successfully achieved SOC 2 Type 2 compliance, demonstrating its commitment to data security, privacy, and regulatory standards

ISO 27001 certification logo with globe icon on purple-teal gradient background indicating information security management standard | Dedicatted

ISO 27001

In 2024, Dedicatted obtained ISO 27001, reinforcing its dedication to information security, risk management, and regulatory compliance

Managed Support Service Packages Overview

SILVER

Starting at $4,000*

3-level support of client application, cloud, digital, data platform & infrastructure

Built in ITSM Processes

  • Incident Management
  • Request Management
  • Knowledge Management
  • Change Management

On-call 24×7 Support for L2 and L3

Major Incident Management (MIM) – P1/P2 incidents

Only within service hours

Reporting

Escalation + Regular Monthly

Customer Satisfaction Survey

Regular Monthly

Proactive Problem Management

Best Effort

Continuous Service Improvement

Best Effort

Exclusive AWS Billing Discount

4%

Included Services

Annually:

  • Well-Architected Review
  • Infrastructure Vulnerability Scanning
  • Platform Security State Report

Every 6 Months: 

  • Cost Optimization Check

Other:

  • Account Manager

Add-ons

  • 24/7 On-Call Support & MIM
  • Dedicated Experts
  • Vulnerability Patch Management
  • Well-Architected Remediation
  • Implementation
  • Security Enhancements
Get offer

Gold

Starting at $8,500*

Silver + on call support for P0/P1 for L2 and L3 Support

Built in ITSM Processes

Includes all Silver benefits &

  • Release Management
  • Problem Management

On-call 24×7 Support for L2 and L3

Major Incident Management (MIM) – P1/P2 incidents

24×7

Reporting

Escalation + Regular Monthly

Customer Satisfaction Survey

Regular Monthly

Proactive Problem Management

Up to 10% of ticket capacity

Continuous Service Improvement

Up to 10% of ticket capacity

Exclusive AWS Billing Discount

5%

Included Services

Includes all Silver benefits &

Annually:

  • Disaster Recovery Simulation

Every 6 Months: 

  • Well-Architected Remediations
  • Cost Optimization Implementation
  • Infrastructure Vulnerability Patch Management
  • Platform Security Enhancements

Other: 

  • Technical Account Manager

Add-ons

  • Proactive Problem Management
  • Extended MIM Services
  • Expanded Continuous Improvement
  • Dedicated Experts
  • Compliance Reports & Support (ISO, SOC, etc.)
Get offer

Platinum

Starting at $20,000*

End-to-end 3-level support of client application, cloud, digital, data platform & infrastructure

Built in ITSM Processes

All agreed ITSM Processes

On-call 24×7 Support for L2 and L3

Major Incident Management (MIM) – P1/P2 incidents

24×7

Reporting

Escalation + Regular Monthly/Weekly

Customer Satisfaction Survey

Regular Monthly/Weekly

Proactive Problem Management

Up to 15% of ticket capacity

Continuous Service Improvement

Up to 20% of ticket capacity

Exclusive AWS Billing Discount

5%

Included Services

Includes all Gold benefits &

Annually: 

  • Compliance Reports & Support (ISO, SOC, etc.)

Monthly:

  • 10h/month with Solution Architect (Data, AI, Cloud)

Other: 

  • Dedicated Technical Account Manager
  • Technical Online Workshops

Add-ons

  • Proactive Problem Management
  • Extended MIM Services
  • Expanded Continuous Improvement
  • Customized Services with Dedicated Experts
  • On-Site/Online Workshop
Get offer

Business SLA Terms Details

SILVER
gold
platinum

Incidents

Requests

SILVER

responce time
targeted resolution time
comms frequency

Incidents

Critical (P1)
up to 1 h
6 h
1 h
High (P2)
4 h
8 h
2 h
Medium (P3)
8 h
32 h
4h
Low (P4)
16 h
80 h
8 h

Requests

High priority
1
biz day
4
biz days
Medium priority
4
biz h
6
biz days
Low priority
8
biz h
10
biz days

gold

responce time
targeted resolution time
comms frequency

Incidents

Critical (P1)
up to 30 m
4 h
30 m
High (P2)
1 h
6 h
1 h
Medium (P3)
3 h
24 h
4 h
Low (P4)
8 h
40 h
8 h

Requests

High priority
6
biz h
3
biz days
Medium priority
6
biz h
5
biz days
Low priority
6
biz h
7
biz days

platinum

responce time
targeted resolution time
comms frequency

Incidents

Critical (P1)
up to 15 m
3 h
30 m
High (P2)
30 m
5 h
1 h
Medium (P3)
1 h
24 h
3 h
Low (P4)
4 h
32 h
6 h

Requests

High priority
4
biz h
2
biz days
Medium priority
4
biz h
4
biz days
Low priority
4
biz h
6
biz days

our implementation cycle

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Discovery

Gear icon in gradient purple-teal colors representing settings or system configuration

setup and
transition

Calendar with checkmark icon in purple, indicating scheduled or completed events

ongoing
operation

  • Assess applications, dependencies, infrastructure & business needs
  • Define key goals and performance metrics
  • Identify potential risks and mitigation strategies
  • Plan the transition strategy
  • Configure processes and tools
  • Train the team and ensure readiness
  • Execute a seamless service transition
  • Run a pilot for a smooth launch
  • Proactive monitoring and system management
  • Incident resolution aligned with SLAs
  • Continuous optimization of IT environments
  • Regular performance and security reporting

1

2

3

Lightning bolt icon in gradient purple-teal colors symbolizing power, energy, or fast action

Discovery

  • Assess applications, dependencies, infrastructure & business needs
  • Define key goals and performance metrics
  • Identify potential risks and mitigation strategies
  • Plan the transition strategy
Gear icon in gradient purple-teal colors representing settings or system configuration

setup and
transition

  • Configure processes and tools
  • Train the team and ensure readiness
  • Execute a seamless service transition
  • Run a pilot for a smooth launch
Calendar with checkmark icon in purple, indicating scheduled or completed events

ongoing
operation

  • Proactive monitoring and system management
  • Incident resolution aligned with SLAs
  • Continuous optimization of IT environments
  • Regular performance and security reporting

What is DevOps?

At its core, the DevOps as a service model is all about collaboration between development and operations teams. By working together, these teams can speed up the software development cycle and improve the quality of the final product. In addition, it can help to automate various tasks, have security teams address bugs quicker, improve software quality, and reduce the time it takes to approve the final product, making the whole process even more efficient. Sometimes, you just need to have a dedicated DevOps team to keep everything running smoothly, allowing you to easily hit all the deadlines.

DevOps Automation Services

If you’re looking for a way to improve your software development process, consider DevOps integration and continuous delivery automation services provided by Dedicatted. With DevOps, you can improve your entire development workflow and increase efficiency by bringing together the development and operations teams. Additionally, DevOps company automation with version control can help you avoid errors and achieve better results. Continuous delivery allows teams to build, test, and deliver software with automated tools. Dedicated DevOps platform as a service simplifies the whole process, making it easier to get things done on time. There are many DevOps integration and continuous delivery service providers out there, but here at Dedicatted we are always doing our best to make ensure complete customer satisfaction while keeping our rates low.

DevOps Services in AWS

If you’re looking for DevOps as a service as a managed service that’s both scalable and reliable, you should consider using DevOps services in AWS. With AWS, you can get the benefits of a DevOps and production environment without having to worry about managing the infrastructure yourself. Plus, AWS offers a number of features that make it ideal for DevOps Company including auto-scaling and self-healing capabilities. If you want both the flexibility and a dedicated DevOps approach, AWS is a great choice to get everything running efficiently. And because AWS is a leading cloud platform, you can be sure that it will be able to meet your future needs no matter how big your business grows.

Azure DevOps Service

Azure DevOps is a cloud-based service that provides developers with a central repository for code quality and a set of tools to plan, track, and manage software development services. It includes a Git repository for source code management, as well as a set of build and release tools. Developers can use Azure DevOps providers to build, test, and deploy applications to the cloud or on-premises. These services are available in both free and paid versions. It’s a great offering for a DevOps Company looking for robust tooling and a managed platform. And if you’re looking for a DevOps as a service company, Azure can be a strong foundation for building such an offering.

DevOps Engineer

Need someone to help you implement DevOps in your company? A DevOps engineer is exactly who you’re looking for. They will automate your software development cycle, from writing the code to deploying it and work with developers and operations teams to make sure that software releases happen often and don’t cause any issues. A good DevOps engineer needs to know how software is developed and have in-depth knowledge of the company’s operations. The best engineers have years of experience in both system administration and software development. They also need to know how different DevOps tools and tech work. A talented engineer can greatly improve your software development and of course boost your company’s efficiency and profits. So if your company’s planning to use DevOps, you definitely need to find a highly skilled DevOps engineer.

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