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Managed Services

We support you at every stage of your cloud journey, from strategy and adoption to continuous management and optimization. Our managed services cover infrastructure maintenance, application operations, and data layer management, ensuring seamless performance, 24/7 monitoring, rapid incident resolution, reliable backup recovery, and end-user support.

 

Built on the ITIL framework and modern cloud operation models, our approach is designed to adapt to your business needs while providing top-tier support, security, and performance.

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Service benefits

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FLEXIBLE TERMS

Leverage our services without long-term commitments. If needed, you can cancel within 14 days, and we’ll handle the handoff smoothly

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Tailored & Scalable

Our services grow with you—customized to fit your unique business needs and easily scalable as demand changes

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Monthly Insights

Receive clear, data-driven reports to track progress, unlock insights and plan ahead efficiently

Managed services vs professional services

Comparative
Criteria

managed

services

professional
services

Type of engagement
Continuous, proactive management
Project-based, specialized expertise
Cost structure
Predictable, subscription-based pricing
Based on the project scope
Scope and flexibility
Broad, ongoing involvement and scalability
Specific, focused on particular projects

our managed delivery platform

IT support service structure chart showing tiered support levels from Service Delivery Management through Level 1 (Service Desk), Level 2 (Run), and Level 3 (Change) with corresponding responsibilities for each tier
Tools and processes framework featuring unified transition approach, common toolset integration, metrics and reporting, and continuous improvement automation
Supported technologies overview showing three categories: Software Platform/Application (including Sitecore, SAP, React, Vue.js), Cloud/Infrastructure (AWS, Azure, Google Cloud), and Data/Databases (Tableau, Power BI, SQL Server)

*Provided list of supported technologies is not exhaustive and is much wider and can be expanded based on client demand

Service structure

Service delivery management hierarchy outlining responsibilities across three support tiers: Level 1 (Service Desk) handling monitoring and triage, Level 2 (Run) managing operations and troubleshooting, and Level 3 (Change) providing engineering and enhancements

Tools and processes

Four key process components for IT service management: unified transition approach, common toolset integration, metrics and reporting, and continuous improvement automation

Supported technologies*

*Provided list of supported technologies is not exhaustive and is much wider and can be expanded based on client demand

Supported technology stack featuring software platforms (Sitecore, SAP, Vue.js, React), cloud infrastructure (Azure, AWS, Google Cloud), and data solutions (Tableau, Azure Databricks, SQL Server)

Talk with Our Experts About Managed Services

our certifications

SOC 2 Compliant shield badge on purple-teal gradient background indicating security certification | Dedicatted

SOC 2

In 2024, Dedicatted successfully achieved SOC 2 Type 2 compliance, demonstrating its commitment to data security, privacy, and regulatory standards

ISO 27001 certification logo with globe icon on purple-teal gradient background indicating information security management standard | Dedicatted

ISO 27001

In 2024, Dedicatted obtained ISO 27001, reinforcing its dedication to information security, risk management, and regulatory compliance

Managed Support Service Packages Overview

SILVER

Starting at $4,000*

3-level support of client application, cloud, digital, data platform & infrastructure

Built in ITSM Processes

  • Incident Management
  • Request Management
  • Knowledge Management
  • Change Management

On-call 24×7 Support for L2 and L3

Major Incident Management (MIM) – P1/P2 incidents

Only within service hours

Reporting

Escalation + Regular Monthly

Customer Satisfaction Survey

Regular Monthly

Proactive Problem Management

Best Effort

Continuous Service Improvement

Best Effort

Exclusive AWS Billing Discount

4%

Included Services

Annually:

  • Well-Architected Review
  • Infrastructure Vulnerability Scanning
  • Platform Security State Report

Every 6 Months: 

  • Cost Optimization Check

Other:

  • Account Manager

Add-ons

  • 24/7 On-Call Support & MIM
  • Dedicated Experts
  • Vulnerability Patch Management
  • Well-Architected Remediation
  • Implementation
  • Security Enhancements
Get offer

Gold

Starting at $8,500*

Silver + on call support for P1/P2 for L2 and L3 Support

Built in ITSM Processes

Includes all Silver benefits &

  • Release Management
  • Problem Management

On-call 24×7 Support for L2 and L3

Major Incident Management (MIM) – P1/P2 incidents

24×7

Reporting

Escalation + Regular Monthly

Customer Satisfaction Survey

Regular Monthly

Proactive Problem Management

Up to 10% of ticket capacity

Continuous Service Improvement

Up to 10% of ticket capacity

Exclusive AWS Billing Discount

5%

Included Services

Includes all Silver benefits &

Annually:

  • Disaster Recovery Simulation

Every 6 Months: 

  • Well-Architected Remediations
  • Cost Optimization Implementation
  • Infrastructure Vulnerability Patch Management
  • Platform Security Enhancements

Other: 

  • Technical Account Manager

Add-ons

  • Proactive Problem Management
  • Extended MIM Services
  • Expanded Continuous Improvement
  • Dedicated Experts
  • Compliance Reports & Support (ISO, SOC, etc.)
Get offer

Platinum

Starting at $20,000*

End-to-end 3-level support of client application, cloud, digital, data platform & infrastructure

Built in ITSM Processes

All agreed ITSM Processes

On-call 24×7 Support for L2 and L3

Major Incident Management (MIM) – P1/P2 incidents

24×7

Reporting

Escalation + Regular Monthly/Weekly

Customer Satisfaction Survey

Regular Monthly/Weekly

Proactive Problem Management

Up to 15% of ticket capacity

Continuous Service Improvement

Up to 20% of ticket capacity

Exclusive AWS Billing Discount

5%

Included Services

Includes all Gold benefits &

Annually: 

  • Compliance Reports & Support (ISO, SOC, etc.)

Monthly:

  • 10h/month with Solution Architect (Data, AI, Cloud)

Other: 

  • Dedicated Technical Account Manager
  • Technical Online Workshops

Add-ons

  • Proactive Problem Management
  • Extended MIM Services
  • Expanded Continuous Improvement
  • Customized Services with Dedicated Experts
  • On-Site/Online Workshop
Get offer

Business SLA Terms Details

SILVER
gold
platinum

Incidents

Requests

SILVER

response time
targeted resolution time
comms frequency

Incidents

Critical (P1)
up to 1 h
6 h
1 h
High (P2)
4 h
8 h
2 h
Medium (P3)
8 h
32 h
4h
Low (P4)
16 h
80 h
8 h

Requests

High priority
1
biz day
4
biz days
–
Medium priority
4
biz days
6
biz days
–
Low priority
8
biz days
10
biz days
–

gold

response time
targeted resolution time
comms frequency

Incidents

Critical (P1)
up to 30 m
4 h
30 m
High (P2)
1 h
6 h
1 h
Medium (P3)
3 h
24 h
4 h
Low (P4)
8 h
40 h
8 h

Requests

High priority
6
biz days
3
biz days
–
Medium priority
6
biz days
5
biz days
–
Low priority
6
biz days
7
biz days
–

platinum

response time
targeted resolution time
comms frequency

Incidents

Critical (P1)
up to 15 m
3 h
30 m
High (P2)
30 m
5 h
1 h
Medium (P3)
1 h
24 h
3 h
Low (P4)
4 h
32 h
6 h

Requests

High priority
4
biz days
2
biz days
–
Medium priority
4
biz days
4
biz days
–
Low priority
4
biz days
6
biz days
–

our implementation cycle

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Discovery

Gear icon in gradient purple-teal colors representing settings or system configuration

setup and
transition

Calendar with checkmark icon in purple, indicating scheduled or completed events

ongoing
operation

  • Assess applications, dependencies, infrastructure & business needs
  • Define key goals and performance metrics
  • Identify potential risks and mitigation strategies
  • Plan the transition strategy
  • Configure processes and tools
  • Train the team and ensure readiness
  • Execute a seamless service transition
  • Run a pilot for a smooth launch
  • Proactive monitoring and system management
  • Incident resolution aligned with SLAs
  • Continuous optimization of IT environments
  • Regular performance and security reporting

1

2

3

Lightning bolt icon in gradient purple-teal colors symbolizing power, energy, or fast action

Discovery

  • Assess applications, dependencies, infrastructure & business needs
  • Define key goals and performance metrics
  • Identify potential risks and mitigation strategies
  • Plan the transition strategy
Gear icon in gradient purple-teal colors representing settings or system configuration

setup and
transition

  • Configure processes and tools
  • Train the team and ensure readiness
  • Execute a seamless service transition
  • Run a pilot for a smooth launch
Calendar with checkmark icon in purple, indicating scheduled or completed events

ongoing
operation

  • Proactive monitoring and system management
  • Incident resolution aligned with SLAs
  • Continuous optimization of IT environments
  • Regular performance and security reporting

Insights

Blog

Managed services vs professional services: Differences and applications

ManagedServices ProfessionalServices NLP E-Commerce
Team collaboration on business strategy, with one person holding a tablet while discussing insights in a corporate environment.

case study

Scaling Platform Stability and Operational Maturity with Managed Support Services

Finance Cloud&Devops SaaS
Team collaboration on financial data analysis, with one person pointing at a monitor displaying real-time stock market trends

case study

Strengthening Platform Reliability and Operational Excellence through MSP

MSP NLP High Software Tech
Adomik case study cover featuring a presenter discussing performance metrics with an engaged audience in a conference room.

case study

Strengthening Platform Reliability and Service Continuity Through Managed Support Services

Retail MSP EdTech Education
Case study: Strengthening Platform Reliability and Service Continuity Through Managed Support Services | Dedicatted

What is DevOps?

What is DevOps all about? At its core, DevOps as a managed service is all about cooperation between your development and operations teams. Plus, DevOps and managed services can help automate tasks, help security teams fix problems quicker, make the software better, and speed up approval times, which makes the whole process more efficient. Sometimes, you just need a dedicated DevOps or a good managed DevOps service to keep everything running smoothly and help you easily make all your deadlines. Deciding on the right services plan is often the first step.

If you want to improve your software development process, you should think about getting help from a DevOps as a service company such as Dedicatted. We provide services like DevOps consulting and managed cloud services that can seriously improve your workflow and increase efficiency by uniting development and operations. As a DevOps managed service provider, we believe that automation with version control can help your DevOps Company avoid errors and get better results. Choosing fully managed DevOps makes everything simpler and easier to get work done on time. You’ll find many different managed service plans available, sometimes including related things like analytics managed services. Here at Dedicatted, we’re always trying to ensure customer satisfaction with our managed services for DevOps, while keeping our rates competitive.

DevOps Consulting

Thinking about DevOps consulting? Then you’re on the right track because if you want to implement DevOps, you need to get it right the first time. That’s where Dedicatted comes in. Our DevOps company brings a fresh perspective to your business that will help you find the right path forward. We’ll dive deep into your business plan and current setup to make certain that all of our recommendations are in line with your business goals.

AWS Cloud Managed Services

If you’re looking for DevOps as a service or a reliable managed services AWS you should definitely check out the options within AWS. Now you might be wondering, what is AWS managed services? Basically, with AWS managed services, you can enjoy all the benefits of a DevOps setup without having to manage the infrastructure. Sounds good right?
These services are scalable and reliable and since AWS cloud managed services offer features like auto-scaling and self-healing, they are the perfect fit for any DevOps Company looking to make their workflow better. For those of you looking for flexibility and a dedicated DevOps approach, then you should check out managed services for AWS as it’s a really good solution for getting everything to run smoothly and efficiently, which allows you to meet all those deadlines.

Azure Managed Services

Looking to make things easier for your developers in Azure? With Azure DevOps, a cloud-based service, your developers will have access to a toolset that will allow them to plan, track and manage software development services in an efficient manner. Your developers can then use these tools, with help from Azure DevOps managed services providers to build, test, and later deploy applications to the cloud.
The fact that it’s cloud-based also brings the benefits of an Azure managed service to you, meaning that you won’t have to worry about infrastructure anymore. This approach is a key part of Azure cloud managed services. This is a really good for any DevOps Company looking for tooling on a managed . In addition to this, if you are looking for managed services for Azure or just wish to work with an Azure managed service provider, you’ll quickly see that this is pretty much the foundation of their strategy. With Azure forming a solid foundation, the goal of DevOps as a service will be reached easily, with the benefit of smooth and efficient operation.

Google Cloud Managed Services

If you need assistance with implementing DevOps in your company, then a DevOps engineer is the right person to call. For a successful DevOps company, the right people on your team are the key to success. A great engineer is someone who has extensive knowledge about your software development and the operations you do. Having dedicated DevOps focus can be really helpful if you want to get things done right. The best engineers are those who know the right tools, or even how they interact with Google managed services. If your infrastructure uses the cloud, knowledge about Google cloud platform managed services would be a huge plus for them. A talented engineer working alongside a Google cloud managed service provider can greatly improve your software development as well as your company’s efficiency and profits. So no matter if you’re planning on hiring internal teams or getting assistance with Google cloud managed services, hiring a skilled DevOps engineer will be extremely helpful to your company.

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